Return & Shipping Policy
At Area Rug Shop, we stand by the quality of the products we offer to our clients and consumers. We ensure there is no compromise made when it comes to the material and construction of our products. Tremendous attention to detail is given when designing our Area Rugs. We encourage our clients to inspect the area rug(s) when taken into the space. It's absolutely fine to open the package and check if the colours and texture work well for your space. If you have any concerns, please contact us and we will work with you to correct the issue.
Return Policy - Online Purchase
For online orders that require shipping, if our product does not meet your expectations, you must contact us within 7 days of receiving your delivery to be eligible for a full refund/exchange. Clearance items (all discounted items) are not eligible for refund, only store credit or exchange. Regular priced items are eligible for refund/exchange. Refunds will be made in the original form of payment through our online store. The item must be returned to Area Rug Shop within 30 days of delivery. For Area Rugs, it is acceptable to check the colour of the rug in your space. To receive full refund, the rug must be returned in unused condition; stain-free, odour-free and not exposed to any pets. All items are inspected thoroughly upon return. If conditions stated are not met, the refund will not be processed. A restocking fee of 25% of the purchase price will be applied for any items not requested to be returned within 7 days.
Rug Pads (Underpads) are final sale once packaging is opened.
Delivery fees are non-refundable. Buyer is responsible for shipping/delivery charges on all returns and exchanges. Alternatively, you may return your item(s) to the nearest Area Rug Shop location. Proof of purchase is required to issue an appropriate exchange, credit or refund in store. If the return is a result of our error (you received an incorrect or defective item, etc.) we will pay the return shipping costs. For any questions or concerns regarding returns please email info@arearugshop.ca
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view your order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Return Policy - In Store Purchases
Regular priced items must be returned the following business day before closing, in original condition with receipt. Sale items are not eligible for refund, only store credit or exchange. Regular priced and sale items must be returned within 7 business days of purchase, in original condition with receipt.
All items will become final sale 7 business days after original purchase. Rug Pads (Underpads) are final sale once packaging is opened.
To process any refund, exchange or store credit the rug must be returned in its brand new, unused condition: stain-free, odour-free and not exposed to any pets. All items are inspected thoroughly upon return. If conditions stated are not met, the refund will not be processed.
Price Adjustments
If the price of your order changes within 30 days of your original order date, we would be happy to make the price adjustment for you. Please email us at info@arearugshop.ca with your order number and we will process the refund of the difference to the original form of payment.
Shipping
We can ship to anywhere within Canada and the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
